DELIVERY
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Local Casey + Mornington Peninsula area - FREE SHIPPING
(Please pop your address in the cart to see if you qualify for free shipping)
Standard Shipping for the rest of Aus - From $10
Purchases $400 + over - FREE SHIPPING AUS WIDE
Solum Wines (ABN 25 212 935 842) uses the specialized wine delivery network at Australia Post to deliver your goods. This service may only deliver to the adult purchaser or an adult person nominated by the purchaser and requires a signed declaration from the person accepting the delivery stating their name and that they are 18 or over. You may be asked to produce an approved form of identification at the discretion of the delivery person. A minor can be fined if they lie about their age, or if they show false evidence of age/identity in order to take delivery of liquor.
If you choose to have the goods delivered to your home or business and you are out when the delivery is attempted, a card will be placed in your letterbox and your package will be securely stored at your local post office for collection. The post office keeps your parcel for a maximum of 14 days.
Alternatively, during the checkout process you can elect to have your wine left at the delivery address in a specific location i.e. under the verandah, behind the side gate, in the dog kennel etc. if no one is home. Doing so removes the requirement for a signature and passes on responsibility to the purchaser for any issues that may occur post delivery i.e. wine gets damaged by inclement weather, theft of wine etc. Wine will not be left unattended even if requested by the purchaser if the delivery person deems it unsafe to do so or if it is easily accessible by any person under the age of 18.
Delivery can take up to 10 working days, but this time frame can be shorter depending on the overall pressure on the delivery network at that particular time, your distance from major centres and product availability etc. Solum Wines will inform you once wines have been dispatched and your advised delivery time. Solum Wines endeavours to have your delivery to you within 5 working days.​​
RETURNS AND REFUNDS
Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You’re also entitled to have the Goods repaired or replaced if the Goods fail to be of acceptable quality and the failure does not amount to a major failure.
If your purchase is faulty, damaged, incorrectly described or breaches a consumer guarantee, we will be happy to provide you with either a refund or exchange upon presentation of your proof of purchase. If this purchase incurred a delivery fee, we will also cover the cost of the delivery fee for the return of the Goods back to us.
In all other circumstances, including change of mind and exchange, the delivery fee will be deducted from the amount refunded to you. The amount will be refunded using the same method of payment as the original transaction.
Please note that if you wish to return or exchange your purchase due to a change of mind, returns or exchanges will be at the discretion of Solum Wines, and the Goods must:
-be returned within 28 days of purchase if purchased in store or within 28 days of accepting the delivery if purchased online or over the phone;
-be unopened;
-be in their original packaging and in a re-saleable condition; and
-if purchased in a carton, be returned as a full carton.
Please note food items will not be accepted by Solum Wines for a refund or exchange due to a change of mind.